Return & Refund Policy

Effective date: February 12, 2026

This policy explains when return requests may be accepted, how refund review works, and what information helps Rinors process a request more quickly.

Eligible Return Cases

• The delivered item is damaged, defective, incorrect, or materially different from the order.
• The issue is reported promptly after delivery.
• The product condition remains as close as possible to the delivered state.

Return Window

• For most eligible cases, return requests should be raised within 3 days after delivery.
• Earlier reporting helps support verify the issue more effectively.
• Late claims may require additional review before approval.

Non-returnable Cases

• Damage caused after delivery by misuse, mishandling, or unauthorized repair attempts.
• Consumable, hygiene, clearance, or specially marked non-returnable items.
• Used or opened items returned only because of a change of mind, unless support explicitly approves the case.

Refund Process

Approved refunds are processed after the returned product is inspected and the original issue is confirmed. Refund timing can vary depending on the original payment method, bank, wallet, or payment gateway.

How To Request A Return

• Share your order ID and a short explanation of the issue.
• Provide clear photos or videos when the issue involves damage or defects.
• Use the official Rinors support channels so the request can be tracked properly.

Support

If you want to request a return or refund, please contact Rinors support using the information shown on the contact page.